Terms & Conditions

Waah Gwaan Café Terms & Conditions

Effective Date: August 26, 2026
Last Updated: August 26, 2026

Welcome to Waah Gwaan Café. These Terms & Conditions govern your use of our website, online ordering services, products, and related services.

By accessing our website or placing an order through our website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or online ordering services.

1. About Waah Gwaan Café

Waah Gwaan Café provides food, beverages, and related products through our physical café and online ordering platform.

 

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent purposes;

  • Attempt to gain unauthorized access to our systems;

  • Interfere with the operation or security of the website;

  • Submit false or misleading information;

  • Use the website to distribute harmful software; or

  • Copy, reproduce, or commercially exploit our website content without permission.

We reserve the right to restrict or terminate access where we reasonably believe these Terms & Conditions have been violated.

3. Online Orders

When placing an order, you are responsible for providing accurate information, including:

  • Your name;

  • Telephone number;

  • Email address, where required;

  • Delivery address, where applicable;

  • Food and beverage selections;

  • Quantity;

  • Special instructions; and

  • Payment information.

Before submitting your order, please carefully review your selections.

An order is considered submitted once you complete the online checkout process.

An order confirmation does not necessarily mean that the order has been accepted if there is an issue involving payment, availability, pricing, fraud prevention, or another legitimate operational concern.

4. Food and Beverage Availability

All menu items are subject to availability.

We reserve the right to:

  • Modify menu items;

  • Substitute ingredients where reasonably necessary;

  • Temporarily remove unavailable items;

  • Limit quantities; or

  • Discontinue products.

Where a material substitution affects your order, we will make reasonable efforts to contact you and provide an appropriate solution.

5. Prices

Prices displayed on our website are stated in Jamaican dollars unless otherwise indicated.

Prices may change without notice.

The price applicable to an order is generally the price displayed at checkout when the order is submitted.

Where a clear pricing error occurs, we reserve the right to contact the customer before fulfilling the order.

6. Payment

Payment may be processed through third-party payment providers made available through our website.

You authorize the applicable payment provider to process the amount associated with your order.

Waah Gwaan Café does not intentionally store complete payment-card information on its own website where payment processing is handled by a third-party payment processor.

Payment processing may be subject to the terms and privacy policies of the applicable payment provider.

7. Order Acceptance

Waah Gwaan Café reserves the right to decline, cancel, or limit an order where reasonably necessary, including circumstances involving:

  • Suspected fraud;

  • Payment problems;

  • Incorrect pricing;

  • Product unavailability;

  • Operational limitations;

  • Delivery limitations; or

  • Other legitimate business reasons.

If payment has already been processed for an order that we cancel, an appropriate refund will be issued where applicable.

8. Cancellations and Refunds

Cancellation and refund requests are handled according to our Refund & Cancellation Policy.

Because food may be prepared specifically for an individual order and may be perishable, cancellation may not be possible once preparation has started.

Nothing in these Terms & Conditions is intended to remove any consumer rights provided by applicable Jamaican law.

9. Delivery

Delivery services are subject to our Delivery Policy.

Delivery times are estimates and may be affected by:

  • Traffic;

  • Weather;

  • Road conditions;

  • High order volume;

  • Delivery-driver availability;

  • Incorrect customer information; or

  • Other circumstances outside our reasonable control.

10. Customer Responsibility for Delivery

Customers must provide accurate delivery information and remain reasonably available to receive their order.

If a customer provides an incorrect address, fails to answer delivery calls, or is unavailable to receive an order, additional delivery charges or other reasonable solutions may apply.

11. Food Allergies and Dietary Requirements

Customers are responsible for informing Waah Gwaan Café about known allergies or dietary requirements before ordering.

Although we may provide ingredient information upon request, our food may be prepared in an environment where various ingredients are handled.

We cannot guarantee that food will be completely free from allergens or cross-contact.

If you have a serious food allergy, please contact us before placing your order.

12. Intellectual Property

Unless otherwise stated, website content belonging to Waah Gwaan Café, including:

  • Logos;

  • Brand names;

  • Text;

  • Photographs;

  • Graphics;

  • Menu descriptions;

  • Designs;

  • Videos; and

  • Other original materials

is owned by or licensed to Waah Gwaan Café.

You may not reproduce, modify, distribute, or commercially use this content without prior written permission.

13. Third-Party Services

Our website may use third-party services for:

  • Payment processing;

  • Website hosting;

  • Analytics;

  • Delivery;

  • Maps;

  • Communications;

  • Social media; and

  • Other website functions.

Third-party services may have their own terms and privacy policies.

14. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available;

  • Error-free;

  • Secure;

  • Uninterrupted; or

  • Free from technical problems.

We may temporarily suspend website services for maintenance, upgrades, security, or other operational reasons.

15. Limitation of Liability

To the extent permitted by applicable law, Waah Gwaan Café will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes liability that cannot legally be excluded under Jamaican law.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated terms will be posted on this website with a revised effective date.

17. Governing Law

These Terms & Conditions shall be interpreted in accordance with the laws of Jamaica.

Any dispute will be subject to the applicable laws and jurisdiction of Jamaica.

18. Contact Us

For questions regarding these Terms & Conditions, please contact:

Waah Gwaan Café
Jamaica
Tagline: NYAM. DRINK. LIVE!

Please use the contact information displayed on our website for current telephone, email, and business-location details.

Last Updated: August 26, 2026